Refund and Cancellation Policy

Spinpool is committed to ensuring a fair and transparent gaming experience for all. We know that sometimes mistakes are made in a way that you may have to cancel your game or ask for a refund. Our policy is here to help with these situations by keeping things fair for all players.

Our Commitment

At Spinpool, we are committed to making our refund and cancellation process very clear and fair. Whether you have a last-minute change of plans or encounter an unexpected game problem, we'll handle it with care and speed. Our goal is to make sure you play the game well, even if things don't go as expected.

Refund Eligibility

Knowing when you'll get a refund is key to a smooth experience at Spinpool. Here are the main situations in which players can qualify for a refund:

• Game Interruption: If your game is interrupted or stopped due to problems on our side, such as server problems or any other kind of issues, you will receive a refund.
• We know this will affect your gaming experience, and we'll fix it as soon as we can. Accidental overcharging: mistakes can occur. If you are charged more than the listed price for a game or service, we will fix it and refund the excess amount.
• Misbehaviour: Gaming should always be fun and fair. If another player's bad behaviour, such as cheating or breaking the rules, is ruining your game, we will investigate. If we find that your game has been affected by misconduct, we may offer a refund.

Please note that our team will review whether you are eligible for a refund. They will look at the details of each case and make a decision based on our objective of fairness and keeping the players happy.

Game Disruption

If the game on Spinpool stops working due to problems on our part, such as server problems or technical glitches, you will receive a refund. We fix these issues quickly to ensure that your game runs smoothly. If your game is interrupted, get in touch with our support team, who will easily arrange a refund for you.

We care about your gaming experience and want to keep it fun and fair in Spinpool.

Accidental Overcharges

Sometimes mistakes happen, such as charging more than you need for a game in Spinpool. If that happens, we will correct it and refund the excess amount.

Let us know if you find an incorrect charge on your bill. Our team will review it and make a decision. We want to make sure you only pay the right amount for the games you play.

Misconduct

Fair play is very important in Spinpool. If your game is ruined because someone else cheated or didn't follow the rules, we take it seriously. If another player's bad behaviour affects your game, we will investigate. If we find that this has really affected your gaming experience, we may offer a refund.

Remember, gaming should always be fun and fair for everyone. If you're experiencing any problems like this, contact our support team. They're here to help make sure your experience is good and fair.

Requesting a Refund

If you ever need to request a refund on Spinpool, here's what you can do:

• Contact support: Get in touch with our customer support team. You can get in touch with them through the contact options on our website or through the raise a ticket on the gaming platform.
• Enter Details: When you contact us, please share details about the game and what happened. This includes your Complaint Details, Select Type, and Choose File. The more information you provide, the faster we can help you.
• Wait for the review: Our team will review your request. If you need more details, we will ask. Once we have received everything, we will process your request as soon as possible.
• Refund Processing: If your refund is approved, we'll send it back to the original payment method you used. We will fix it within 3 hours, but the exact time depends on your bank or payment service.
• We're here to make sure you have the best experience at Spinpool, and we'll help you through the refund process if you ever need it.

Cancellation Policy

When you need to cancel a game at Spinpool, our policy is simple and easy to follow ensuring it’s fair for everyone.

Prior to Game Start

You can cancel the game before it starts. The time you need to cancel can vary depending on the game, so it's best to do it as soon as possible.

Subscription Services

If you use our subscription services and decide to cancel, you can do so at any time. You can only do this if you have enough money in your account. The cancellation will take effect from the next billing period.

Involuntary Cancellations

Sometimes, we may have to temporarily stop a game or service due to technical issues or any unforeseen reason. If that happens, we'll let you know right away, and you'll get a refund for any money you've paid by ah time.

Non-Refundable Circumstances

At Spinpool, while we try to resolve as many issues as possible, there are some situations where refunds cannot be issued. Here's what you need to know about non-refundable situations:

• After the game has started: If you cancel or leave a game after it has started, we usually can't give you a refund. Once the game starts, the resources have already been used and cannot be reversed.
• Connectivity issues: We can't issue a refund when your internet connection or phone hangs or can't get to the internet. To avoid these problems, we recommend that you check your phone and connection before starting the game.
• Violation of the Terms: You will not be entitled to a refund if your game is interrupted or cancelled due to a breach of our Terms (such as fraud or misconduct). We have strict rules to keep the game fair for everyone.
• Expired Games or Services: If a game or service has a certain expiration date and you miss it, we usually can't issue a refund. Be sure to play or use the services within the specified time frame.

Finalizing a Refund or Cancellation

Once you've requested a refund or cancellation on Spinpool, here's what happens next to finalize the process:

• Review and approval: After you request a refund or cancellation, it will be reviewed by our team. If it is in line with our policy, we will accept it. This usually happens quickly, but sometimes it can take a while if you need to check out more details.
• Refund Processing: Once your refund has been approved, we will process it as soon as possible. The money will be returned to your original payment method. How long it takes to appear on your account depends on your bank or payment provider.
• Cancellation Confirmation: If you cancel a game or service, we'll send you a confirmation once it's completed. If the refund is part of the cancellation, it will follow the refund process mentioned above.
• Keeping You Informed: If there are any delays or problems, we will notify you.

At Spinpool, we want to make sure that your refund or cancellation goes smoothly. If you have any questions or don't feel right, our customer support team is ready to help.

Legal Compliance

We take our legal responsibilities very seriously. Our refund and cancellation policy is designed to comply with all relevant laws and regulations. This helps us to be fair and transparent while maintaining the trust and confidence of our players.

• Comply with the laws: We comply with the laws of gaming to ensure that our policies are always consistent with what is required by law.
• Fair practices: Our policies are designed to protect your rights while also adhering to legal guidelines.

By sticking to the law, we are not only protecting our operations, but also ensuring that Spinpool is a safe and fair place for everyone to play.

Contacting Support

If you have any questions about our refund and cancellation policy, or if you need any other help, our support team at Spinpool is here for you.

• How to contact us: You can get in touch with our support team through the contact options on our website or in the game itself, including email or live chat.
• Responsive Support: Our team is committed to responding quickly and providing helpful answers. Whether it's a refund, a game or an account issue, we're ready to help.
• Customer-centric approach: We focus on understanding your concerns and resolving them in the best possible way.

Our support team plays an important role in facilitating your experience at Spinpool and they are always ready to help you.